Thought Leadership

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Whitepapers

Case Studies

Brochures

Infographics

Webinars

Airline sales and reservation management

Webinar

Customer Engagement in the Post Pandemic World

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

Whitepaper

Press Play on Player Experience: Level up Beyond Game Design

Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

Reports

Virtual Think Tank Post Discussion Report

Creating A Smarter Contact Centre Through Automation And Analytics: The Two Key Differentiating Factors For Meeting Customer Expectations In 2021

Industry Guide

Digital & Analytics Trends In The Air Cargo Industry

Enabling Digital and Technological Trends in Air Cargo Industry

Use Case

Role of AI in the Digital World

To make travel smarter and safer, the right application of smart Data, and AI is imperative.

Industry Guide

Harnessing the power of data services for Airlines

IGT’s Data Services for airlines solves problems by using innovative techniques.

Ebook

Data Modernization: Imperative for Digital Transformation

Adopting Modern Data Management practice is essential for constructive use of data.

Whitepaper

Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience

Organizations are recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).

Whitepaper

Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world

While the travel & hospitality industry is preparing for the initial rebound of travel, it is important to observe how travel demand spiked in various markets when the pandemic started to grow.

Whitepaper

5 Trends of Software Quality Assurance in 2021

The Year 2020 has been the year of transformation, several industries realized the urgent need for faster delivery, greater collaboration, and iterative releases, which has led to greater penetration of Agile and DevOps. A look at some trends in 2020 that will continue in the years to come.

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LEAN QA – Transforming QA teams for Just-in-time test delivery

Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.

Whitepaper

Continuous Testing: Smart Testing Way Forward

Continuous testing is the practice of enabling quality through each phase of the software development lifecycle i.e., from planning to development up to production and operations.

Whitepaper

Customer Experience 3.A

Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.

WhitePaper

Customer Equation in the new normal

The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..

Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.

Whitepaper

Social Travel-Integrated Travel Experience

Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.

Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.

Whitepaper

Ensuring Quality through Progressive Approach in Test Automation

Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.

Whitepaper

Embracing the Social Element in the Loyalty Programs

With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.

Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.

Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience

Whitepaper

Unlatch z/TPF data using DFDL

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.

Whitepaper

Development Centric DevSecOps

DevSecOps has been viewed as Security at the intersection of Development and Operations with security scans being triggered early in the application lifecycle.

Scaled agile delivery of enterprise solution with 25% schedule compression

Case Study

Revolutionizing Refunds for a Leading American Online Travel Agency Through Automation

We helped a global OTA automate the refund process, resulting in significant savings.

Case Study

Enhancing Service Quality And Delivering Operational Excellence For A Fintech Company

We offered AI-driven support for a fintech company.

Case Study

AI-Driven Aircraft Turnaround Solution Wins Hackathon

IGT Solutions AI Innovation Transforms Aircraft Turnaround Time.

Case Study

Streamlining Sales Operations Delivers a 187% Revenue Surge For a Leading Hospitality Brand

We enabled a hospitality brand to drive revenue and customer success.

Case Study

Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company

We transformed operations for an automotive sales company, delivering exceptional efficiency.

Case Study

Revolutionizing Customer Engagement With iQD For A Leading Cruise Line

A leading cruise line optimized PNR management with our iQD tool.

Case Study

Unified Global Data Platform Boosts Revenue and Competitive Insights for Leading Airline Association

We helped a global airline trade group launch a unified data platform.

Case Study

IGT Solutions' Gen-AI-Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%

Our cutting-edge Gen AI platform addresses a Middle Eastern passenger airline's challenges.

Case Study

Automating Discrepancy Reporting Increases Accuracy by >90% and Delivers a $210K ROI for a Major US Airline

A leading airline boosts efficiency and savings with our automation solution.

Case Study

Automated Chatbot Improves Overall Deadhead Request Processing Time by 95% for a Major Airline

We improved overall deadhead request processing time by 95% for a major airline with an automated chatbot.

Case Study

Automating Contract Review with Gen-AI Platform/ Solution Reduces Manual Effort by 90% for Major Airline

Learn how we revolutionized contract management with Gen AI to enhance operational efficiency and accuracy.

Case Study

Travel Booking App Bridges Scarce Resource Gaps and Improves CSAT with IGT Solutions

Discover how we efficiently met the mobile-first travel platform's demand for seamless global assistance by implementing our Smart Agent™ approach.

Case Study

Travel as a Service Platform Provider Achieves 20% Increase in CSAT

Learn how IGT Solutions helped a cloud-based travel technology provider address customer onboarding challenges.

Case Study

Global Hotel Group Surpasses Year-Over-Year Group Bookings by 23%

Learn how IGT Solutions implemented a holistic strategy to integrate guest experience programs.

Case Study

Global Hotel Group Increases ADR by 25% and Delivers 4.6/5 CSAT with IGT’s Smart Agents™ Solution

Learn how IGT Solutions implemented a comprehensive solution for a leading hospitality group.

Case Study

Major Rug Manufacturer Achieves Improved NPS and C-SAT

Learn how a leading rug manufacturer leveraged IGT’s End-to-End Next-Gen CX Services

Case Study

Autonomous Shopping Solutions Provider Achieves 99% M/L Accuracy Reducing Store Latency with IGT’s Tech-Enabled Retail Optimization Services

Learn how IGT Solutions helped an AI-powered shopping solution provider.

Case Study

Improved Seller and B2C Experience for a Leading E-Commerce Marketplace

Learn how IGT Solutions transformed merchant and consumer experience for a leading e-commerce marketplace.

Case Study

A Leading Airline Adopts Gen AI Self-Service Platform

Discover how IGT Solutions' Generative AI Self-Service Platform helped a prominent airline.

Case Study

End-to-End Social Media Management for a Major European Airline

IGT Solutions helps a major European airline achieve a multi-channel social media strategy as an effective customer support engine.

Case Study

Optimized Customer Support for Rapid Growth of a Fintech Company

Learn how IGT Solutions optimized customer experience for a fintech with 24/7 support.

Case Study

Omnichannel Customer Service Approach for a Leading Digital Health Provider

Discover how IGT Solutions optimized multi-channel customer support for the client to faster customer response and increase cost savings.

Case Study

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant

Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.

CASE STUDY

Driving enhanced CX for a leading airline in Canada

Managing call volumes and implementing AI-powered technology to ensure better CX

Delivering Sales Administration Support For An American Technology Major To Incubate Fast Growth

Case Study

60% cost savings through sales administration support for a leading international automotive research website

IGT helped to reduce their operational cost by 60% and cleared 100% backlogs of the client by deploying a team of sales process experts within three months.

Case Study

Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC

IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%

Case Study

Scaled agile delivery of enterprise solution with 25% schedule compression

Building a Border Control Solution that involved global implementation, departmental customizations, and multiple integrations.

Case Study

Tech Support Services for Airport Management Systems of an International Airport

IGT helped the client to achieve 98% reduction in unplanned downtime and 99.99% availability.

Case Study

Implementation of Intelligent Automation Testing for a Global Technology Company

IGT's Automated Testing framework helped the client reduce test execution by 70% and improve the build delivery cycle from 2 months to 2 weeks.

Case Study

Independent Product Testing for a Global IT and Telecom Product Engineering Organization

IGT helped the client improve its Product SLA compliance by 100%

Case Study

Microsoft SQL Database Management for a Leading Travel Retailer of Europe

The client achieved a 95% reduction in downtime of database servers of live applications and group applications along with a 90% improvement in application response time of the applications querying the databases.

Case Study

Customer Experience Modernization for a National Flagship Carrier

IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.

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Creating Omnichannel CX for Cargo Customers of a leading airline in North America

IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions

Case Study

Improved quality and enabled 30% reduction on maintenance effort

IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.

Case Study

Faster Time-to-Market for a Leading Tech Provider

Velocity and Agility in releasing new features and enhancements is a key driver to gain competitive edge.

Case Study

DevOps Maturity Assessment for Global Airline Alliance

Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.

Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.

Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.

Case Study

Successful Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client

Case Study

Providing Crew and Back-office support for world’s largest Cruise Line

World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.

Case Study

Defect free migration of TPF to zTPF for a leading GDS

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency

Case Study

Interline EMD Testing for Leading International Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product

Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.

digital transformation in hospitality industry

Case Study

End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain

Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.

Case Study

Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring

Case Study

Implementing Robust SAP Solution for Leading African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP

Case Study

Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy

Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR

Case Study

Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking

Case Study

Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish

Case Study

Enabling 70% Revenue Retention for Airline via IROPS Support Services

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers

Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline

Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.

digital transformation and automation - IGT

Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.

Case Study

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.

Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.

Case Study

Rendering Large Scale Support to the Asia's Fastest-Growing OTA

The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.

digital transformation in travel industry

Case Study

Enabling Contact Center Efficiencies via Digital Solutions and Services

One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.

Case Study

Handling 70k Transactions Per Month with 98.99% Transaction Accuracy

Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.

Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.

Case Study

Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain

IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer services.

Case Study

Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT

Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.

Case Study

Fully Scalable Datamart Solution for a Leading Indian Airline

Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.

Case Study

Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East

IGT helped to increase the revenues by 20% in inflight retail purchases from last year

Case Study

Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm

IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.

Case Study

Data Platform Modernization for a Leading Hospitality Solution Provider

IGT reduced the complexity and turnaround time of the onboarding process of new properties by modernizing the client's data platform

Case Study

Data Platform Modernization for a Leading Airline in the Middle East

IGT helped a leading airline to achieve 60% saving on infrastructure cost with 4X times improvement in processing time

Case Study

EMD DWH for a Leading GDS for its Customer Airlines

IGT enabled speedy reporting through standalone EMD DWH solution

Case Study

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings

IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.

Case Study

Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe

To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks

Case Study

Developed Dedicated Analytics Centre for the World’s leading Hospitality Company

Migrated 24 dashboards and 163 reports to the new platform

Case Study

Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain

Developed precision crafted dashboard targeting sales revenue performance optimization tailored to the needs of

Case Study

IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia

Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches

Case Study

RPA for BSP Refunds Status Management

Enabled 100% accurate data mapping with 40% improvement in overall processing time.

Case Study

Automated Corporate Contract Loading for a Leading Group of Hotels

IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy

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Tax Refund Process Automation

Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs

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Passenger FAQ Chatbot

Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.

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Automated Operational Reporting

IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy

Case Study

RPA in Procurement for Sending out Request for Quotation (RFQ)

Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.

Case Study

RPA for Cross PCC Auditing

Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X

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Automated IROPS Notification

IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.

Case Study

HR4U Chatbot

Enabled 45% call volume reduction with more than 2000 number of active chatbot users

Case Study

Processing more than 5 million Queues for a leading US Airline

The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)

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Increase in Revenue and CSAT for a leading Air Cargo in US

IGT helped increase sales conversion by 44% within a year

Case Study

Automated Passenger Data Consolidation for Covid Contact Tracing

IGT’s RPA-based solution helped the airline reduce 70% execution time in data consolidation for Covid-19 Contact Tracing purpose.

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Staff Augmentation Services

IGT helped the client consistently maintain a 1:2 shortlisting and 9:10 joining ratio by formulating a unique staffing solution.

BROCHURE

Cruise Line Solution Overview

The cruising industry is at the threshold of a new era characterized by robust growth and innovative developments.

BROCHURE

Retail & E-commerce Solution Overview

Learn how retail and e-commerce brands can be relevant, resilient, and frictionless with IGT Solutions' data analytics, business intelligence services, and technologies like AI and machine learning to enhance the customer journey and optimize operations.

BROCHURE

Delivering Seamless Player Experience

Download the comprehensive gaming catalog, offering cutting-edge services and solutions tailored for gaming studios to ensure unparalleled player experiences.

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CX Catalog 2023

Discover IGT Solutions' customer services portfolio, including CX services, Digital and Technology capabilities. Take a sneak peek at our global centers.

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Jupiter: Cloud-based next-gen revenue management solution for Airlines

The next-generation solution that can leverage digital technologies and deep industry expertise to bring about a modern approach to pricing distribution for Airlines.

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Self-Test Support Services

IGT's Self-Test Support services takes care of customer experience and lets you focus on the customer's needs.

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Pre-travel Documents Verification

Reduce cost and shorten wait time by automating pre-travel COVID-19 health documents verification

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Airline Cost Management

Airline Cost Management Framework is an integrated solution that automates end-to-end business processes to ensure smooth operations. It provides real-time data of the direct costs involved in flight operations and helps determine route profitability.

BROCHURE

Cloud Computing Services

Cloud Computing is becoming a vehicle for the digital businesses of today and tomorrow. It brings ﬂexibility, agility, and scalability necessary to compete in a dynamic and changing world.

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Rate Parity Services for Hospitality

Rate disparity is an eternal challenge for hotel chains. Maintaining rate parity has become increasingly difﬁcult due to the growing popularity of meta-search engines and non-contracted regional OTAs.

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Lead Generation Services for Hospitality

With Covid-19 vaccine now being rolled out, 2021 will present opportunities to capture resurgent demand in travel. For hotels, it will also mean stiff competition to get those occupancy rates rising.

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Land Transportation BPO Services

Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.

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Courier, Express & Parcel (CEP) BPO Services For quality customer engagements

Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this ﬁnal phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.

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iCOMP

IROPS causes poor customer satisfaction due to lack of real-time communication, incapacity to arrange alternate accommodation and inadequate compensation by the airline.

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Fare Note Interpreter

Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efﬁcient and faster.

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COVID-19 Contact Tracing Management

The rapid spread of COVID-19 had led to extremely severe implications. In an attempt to curb this transmission, institutions worldwide have applied widespread physical distancing measures.

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Social Distancing Analytics

A solution that uses Computer Vision AI to enable safety measures at work or public space.

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Air Cargo Support Services

The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.

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Intelligent Video Analytics

Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efﬁciency, security and compliance for Work-at-Home solution.

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Work at Home Solutions

The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary ﬂexibility to scale up or down business operations based on capacity need.

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Automation Centre of Excellence

Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.

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Automated Baggage Coding Solution

Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.

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Airline Data Analytics

Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable

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Customer 360 for Travel and Hospitality

Advanced technology enables today's traveler to connect with brands and have instant access to content via multiple channels.

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DevOps For Digital

DevOps brings development, testing,
and operations stakeholders together for faster and stable IT Delivery.

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Bringing Transformational Technology to Shipping Industry

Consistent operational excellence demands new levels of process efficiency and innovation

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Fare Filing Services

Presenting the right airfare, at the right time to the right person is of paramount importance to the industry

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IGT Cruise Capability

The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry

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Digital Contact Centers

Today’s customer is always online , expecting to connect anywhere, anytime with companies.

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IGT TPF Services

Transaction Processing Facility (z/TPF) is an integral component in commerce for an extensive range of businesses

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Corporate Profile

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

BROCHURE

Data Engineering Services

Big Data has become the mainstream technology across all high-performing industries, it help us meet the challenges of the increasing demand and sustainable future while ensuring the best solutions.

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iQD – Intelligent Queue Management Framework

iQD is a cloud-based, fully automated queue management tool with an ability to integrate with multiple backend and front end system

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Baggage Helpdesk Services

IGT provides end-to-end baggage helpdesk solution for pre-travel and post-travel baggage

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Professional Support Services

Brands constantly struggle to hire, train and retain the right mix of personnel across various projects.

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Accessibility Testing Services

For enhanced customer experience companies need to integrate disparate technologies and user-friendly interfaces

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Testing Services

Effective testing of IT applications across company helps in ensuring quality and seamless operations

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Social Media Customer Experience Management

Today, it has become imperative for organizations to offer differentiated customer service on various social media platforms

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Mobility Services

Mobile has become the preferred mode of communication for today’s buyers

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Loyalty Management Services

In today’s competitive scenario, many brands use loyalty program as a means to retain customers and keep them

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Travel Analytics Services

Harnessing the strength of data is the key to stay ahead of the competition. It has become imperative for the brands

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Robotic Process Automation (RPA)

IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.

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Baggage Claim Digitization Framework

The aviation industry is looking at opportunities for making journeys less stressful for passengers

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InFlight POS Solution Framework

IGT In-flight POS is a one stop automated solution for managing all on-board F&B, merchandise and duty-free sales

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Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries

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Crew Helpdesk Services

Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure

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Application Support Services

With the rise of connected customer, it has become imperative for the companies to be responsive and deliver

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Queues Management Services

Any airline delay or cancellation involves processing of large number of PNRs within a short span of time

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Digital Content Management

Today’s era of constant evolution brings forth multiple agreements and contracts across industries

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AI-based Bots

The growing role of social media and the implementation of AI has led to Chatbots becoming an important tool to engage with customers.

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mTAF – Mobile Test Automation Framework

Mobility has become a crucial game changer impacting global businesses

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Navigating the Stormy Seas

Outsourcing is transforming the cruise industry by cutting costs and elevating service quality.

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Gamers Helping Gamers

Ready to level up your game? We are here to help you conquer industry challenges.

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Revolutionizing Software Development: Introducing SDLC.AI for Accelerated Delivery and Unmatched Precision

Discover how SDLC.AI delivers impressive results by leveraging advanced AI capabilities.

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Navigate your way through Retail and E-commerce shores in 2024

Learn how IGT Solutions can help you lead through the next wave of digital innovations.

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All you need to know about Hyperautomation

The next evolutionary step to automate complex business processes and tasks enabling efficiency and scalability is Hyperautomation

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Top Technology Trends for 2020 and Beyond

A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.

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Customer Experience for the Digital Consumer

Customer Experience is the driving force behind most business’ success.

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Work At Home isn't the future of work, it's the present!

40% of global companies are hybrid (companies offer both remote and in-office options)

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Mobilize, Personalize, Socialize

Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.

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Rise of Messaging platforms & ChatBots

Chat is quickly becoming the defacto means of personal communication

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BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space

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Loyalty gets personal for the digital customer

There are about 14.3 loyalty programs per consumer. Digital transformation has brought changes in customer loyalty not only in various sectors but also across different generations.

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The Social Travel Landscape

For Travel companies, social has become one of the key channels for customer service

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IROPS – Putting Passengers First

Airlines and ground handlers are constantly looking for ways to improve load planning processes

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The Untapped Potential of Accessibility Testing

Travel companies stand to lose significant market share and customer loyalty if they don’t focus on accessibility testing

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Mobility in Air Travel creates Connected Experiences

Global airlines are investing heavily in connected travel to deliver more convenience, control and connected experiences

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Digitization & Automation in Baggage Services Landscape

Travelers demand real-time information and self-service opportunities at the baggage carousel

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Airlines Experience

As a trusted outsourcing partner of leading global airlines, IGT has experience across the entire airline services value chain.

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Travel Technology Trends-2019

Personalization, Automation and Mobility are increasingly becoming the cornerstone for the travel industry. To remain ahead of the game, travel companies will have to build smart solutions around these trends.