Connected Services

Enabling Seamless Customer Interactions

Our Connected Services enhance customer satisfaction by providing intelligent, seamless support through AI-driven self-service, agent tools, and social care. With solutions like Guest 360 for hotels, we integrate real-time data for personalized experiences.

By combining Gen AI insights and advanced digital tools, including voice digital assistants, we empower businesses to deliver efficient, real-time assistance across all channels. Our approach fosters lasting customer relationships by providing real-time assistance, driving loyalty and satisfaction while meeting diverse expectations with ease and intelligence.

Travel

Fintech

Gaming

Tailored Industry-Focused Solutions

Gen AI Assistant for Baggage and Claims

Our Gen AI-driven tool enhances travel by providing real-time assistance through baggage tracking, automated claims, proactive support, and personalized experiences.

Social moments of delight

With our connected services, we enable personalized interactions on social media to turn customer service into memorable experiences, boosting loyalty and engagement.

Industry-best speed- to-competence

Gen AI-powered training accelerates agent learning, reducing ramp-up time and enhancing productivity, service quality, and morale.

Airlines

Digital assistant services for OTAs

Gen AI-powered digital assistants provide real-time, personalized travel support, enhancing conversions, satisfaction, and customer loyalty

Social Moments of Delight for OTAs

Gen AI-driven tools enable OTAs to engage customers on social media, offering personalized recommendations and travel inspiration.

Industry-best-speed-to-competence

Gen AI-driven training accelerates OTA onboarding, improving agent efficiency, service quality, and customer satisfaction.

OTAs

Virtual Concierge Services

Gen AI-powered virtual concierge enhances hotel experiences with personalized, 24/7 assistance for bookings, services, and inquiries.

Data Integration

Streamlining the seamless exchange of information across disparate systems enabling operational efficiency and personalized guest experiences

Digital moments of delight

Gen AI-driven technology personalizes every aspect of the guest experience, enhancing convenience, satisfaction, and brand loyalty.

Hotels

Gen AI-powered customer support

Enhanced gaming with instant, personalized help, reducing wait times, and improving engagement.

Community engagement platforms

Community engagement platforms in gaming foster relationships, feedback, loyalty, and collaboration between players and developers

Gaming

Connected Commerce

We combine deep expertise and AI to deliver personalized, integrated customer experiences that drive business success.

Start a seamless transformation

Connected Services

We enhance customer interactions with Gen AI-driven self-service and agent-assisted experiences for faster, more personalized solutions.

Enhance customer conversations

Connected Data

We use Gen AI-driven solutions to unify, clean, and analyze data, turning it into actionable insights.

Unlock Data Insights

Connected Digital

We use Gen AI-powered platform modernization and proactive infrastructure management to predict, optimize, and enhance business performance.

Drive AI-powered growth

Transforming Businesses With Our Seamless Services

Business and AI Consulting

We drive process imagination to streamline workflows, boost efficiency, and enhance customer experiences across functions.

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Data and Digital Services

We provide end-to-end software, data engineering, and management services, from development to deployment and optimization.

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Managed Services

We deliver business value through AI/Gen AI-powered managed services, ensuring consistent performance and intelligent automation at every stage.

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Platforms and Solutions

We offer Gen AI-driven solutions to enhance service delivery, optimize processes, and improve customer experience.

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IGT Solutions | Enabling Better Experience

Enabling Better Experience

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